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Topic 10.4 Service Quality - Perceptions, measurement Subject Code & Name: GE8077 | Total Quality Management Regulation: Anna University, R2017 Faculty: Mr. F. Max Savio Unit Customer Service Dimensions and Characteristics
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TANGIBLES-Appearance of physical facilities, equipment, personnel, and communication materials 路 RELIABILITY-Ability to perform the promised service dependably How to Improve Service Quality Concepts Of Service Quality
Five Dimensions of Service Quality The SERVQUAL model helps to measure service quality by comparing what customers expect with what they experience in five areas. The five areas are tangibility, Topic 10.4 Service quality - Definition, attributes
Hey guys welcome again to our channel I am Renuka and you are watching Master It in this video we will discuss the topic "The 5 dimensions of services quality in transportation industry
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5 dimensions of quality customer service - Laura Patterson on Engati CX